Refund Policy

• Cancel whenever you like, from Billing, in the same number of steps it took to subscribe.
• Your plan runs to the end of the period you have already paid for, then stops.
• We do not pro-rate a refund for time you did not use.
• Credits are not money and are not refunded.
• If an output is defective, we would rather restore the credits it consumed — it is faster and it gets you the pages.
• If you are a consumer, you may have a statutory right to cancel within 14 days. That is set out below and this policy does not reduce it.
• Talk to us before your bank. We answer within one business day.

Open Billing in your account and select Cancel plan. There is no interview, no retention offer, no reason required and no extra confirmation beyond the one that tells you what will happen.

Cancelling is an instruction not to renew. Your plan keeps working until the end of the period you have already paid for and stops at the end of it, at which point your account returns to the Free plan. Proposals you have already made stay in your account.

You can also cancel by writing to support@hopescoaccounting.com or calling +44 7955013910, and we will do it for you.

There is no cancellation fee, and cancelling never triggers a charge of any kind.

If you are a consumer buying at a distance, you normally have 14 days from the day the contract is made to cancel it and receive a refund.

Quoteface is a digital service that starts as soon as you subscribe. When you subscribe you are asked to agree that supply begins immediately, and you acknowledge that you will lose the right to cancel once the service has been fully performed. Until then, the position is as follows.

• If you cancel within 14 days and have not used any credits on the paid plan, we refund the full amount you paid.
• If you cancel within 14 days having used some credits, we refund the amount you paid less a proportionate deduction for the part of the service already supplied, measured by the credits you have used against the allowance for the period.
• After 14 days, the ordinary position in this policy applies.

Nothing in this policy affects your statutory rights. If a service was not supplied with reasonable care and skill, or did not match its description, you may be entitled to a repeat performance or a price reduction regardless of anything written here.

• You were charged after cancelling, or charged twice for the same period.
• You were charged the wrong amount, or in the wrong currency.
• A payment was taken on an account you did not authorise.
• The service was unavailable for a prolonged period during a term you had paid for, and we could not put it right.
• We removed a feature you were paying for and that materially reduced what you had bought.
• You cancel within 14 days and the section above applies to you.

In each of these we refund without argument. We do not require you to prove hardship, and we do not offer a voucher instead of money.

• Time remaining in a period you have already paid for after you cancel. The plan runs to the end of that period instead.
• Credits that were granted and not used. They lapse at the end of the period and have no monetary value.
• A change of mind after 14 days, where the service has worked as described.
• A commercial outcome — a client who did not accept your quotation, or who accepted it and did not pay you. That is not something this service undertakes to deliver.
• A figure, a date or a term you typed incorrectly and exported after confirming it at the proof step.
• An account closed by us for a material breach of the Terms of Service or the Acceptable Use Policy.

Credits are a service allowance for generating and adjusting page layouts. They are not money, not stored value, not a deposit, not redeemable for cash and not transferable.

There are no credit packs and no top-ups on this service, so there are no separate purchases of credits to refund. Credits arrive with a plan and lapse at the end of each period.

If credits were deducted by an error of ours — a failed generation that still charged, or a duplicate deduction — we restore them, and we do not count that against your allowance.

Generation can fail, return something unusable, or produce a page base that is not what the tool should have produced. Tell us and we will put it right.

Our first remedy for a defective output is to restore the credits it consumed, because that gets you the pages you were trying to make. If restoring credits does not resolve it — for example because the service could not produce a usable result at all during the period you paid for — we refund.

This is a remedy we offer, not a limit on your rights. If you are a consumer and the service was not supplied with reasonable care and skill, your statutory remedies still apply.

Note that a structural suggestion you disagree with is not a defect. The breakdown is a starting point you are meant to edit, and every figure and term on a finished page is typed by you.

Write to support@hopescoaccounting.com from the email address on the account, or call +44 7955013910. Tell us:

1. 01The email address on the account.
2. 02The date and amount of the charge, and the last four digits of the card.
3. 03What happened, and what you would like us to do.

We acknowledge within one business day and give you a decision within five business days. If we decline, we tell you why in writing and what you can do next, rather than leaving you to guess.

Refunds are returned by the same method you paid with. We cannot send a refund to a different card, a different account or a different person, because that is how refund fraud works.

We submit an approved refund within two business days. After that it is with the card issuer, which commonly takes a further five to ten business days to show on a statement. We cannot speed that part up, but we can give you the reference to quote to your bank.

Refunds are made in USD (United States dollars), the currency of the original charge. If your card is in another currency, the amount you receive may differ slightly from the amount you paid because of the exchange rate on the day. That difference is set by your card issuer and not by us.

If you do not recognise a charge, please ask us first. We can usually identify it within minutes, and if it should not have happened we refund it.

A chargeback raised without contacting us takes longer for you, costs us a fee, and generally results in the account being suspended while it is investigated. We would rather neither of us went through it.

If you have raised one already, tell us and we will supply the same information to your bank that we would have given you.

If you live in Scotland, free advice is available from consumeradvice.scot, funded by the Scottish Government. This service is available to Scottish residents only. Consumer Scotland is the statutory consumer body, and Trading Standards Scotland handles enforcement.

If you live outside Scotland, you can contact the consumer advice body in your own country, and the mandatory consumer-protection rules of your country of residence continue to apply to you.

If you are resident in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court.

HOPES & CO. ACCOUNTING LIMITED, 14 Chanonry Road South, Elgin, Scotland, IV30 6NG. Email support@hopescoaccounting.com. Telephone +44 7955013910, Monday to Friday, 09:00 to 17:00 GMT.